Your Email & Mobile

This section of our Help Center covers how and why we use your email address and mobile number, as well as the basics of setting up and changing these details.

Select the option below that best matches your query to get started.


Email

How do I change the email address I use to log in to Crewlist?

Changing your email address can be done by visiting Email & Mobile > Change Email Address. You will need to enter a new email address and your password to confirm this change. An authentication code and link will be sent to this email address to confirm that this address is correct.

All future communications from us via email will be sent to this new email address.

Why do I need to authenticate my email address and mobile number?

Can I choose to not share my email address on my Crewlist profile?

Absolutely. While your email address is only visible to other Crewlist members, you may not want to receive communications via email.

To disable email address sharing on your profile simply visit Email & Mobile and disable the Share my email address on my profile option.

How do I share a different email address on my Crewlist profile from the one I use to log in to my account?

How do I share a different email address on my Crewlist profile from the one I use to log in to my account?

Sharing an alternate email address on your profile is incredibly simple. Go to Email & Mobile and enable the Share an alternative email address option. Enter the alternative email address you would like to use and save your changes to confirm this new address.

This alternative email address does not require authenticating, so please make sure you enter this address correctly.

Can I choose to not share my email address on my Crewlist profile?

Mobile

How do I change the mobile number I used to create my Crewlist account?

Changing your mobile number can be done by visiting Email & Mobile > Change Mobile Number. You will need to enter a valid mobile number and your password to confirm this change. An authentication code will be sent to this mobile number to confirm that this number is correct.

Why do I need to authenticate my email address and mobile number?

Can I choose to not share my phone number on my Crewlist profile?

Definitely. While your phone number is only visible to other Crewlist members, you may not want to receive communications via phone.

To disable phone number sharing on your profile simply visit Email & Mobile and disable the Share my number on my profile option.

How do I share a different phone number on my Crewlist profile from the one I used to create my account?

How do I share a different phone number on my Crewlist profile from the one I used to create my account?

Sharing an alternate phone number on your profile is incredibly simple. Go to Email & Mobile and enable the Share an alternative contact number option. Enter the alternative phone number you would like to use and save your changes to confirm this new number.

This alternative phone number does not require authenticating, so please make sure you enter this number correctly.

Can I choose to not share my phone number on my Crewlist profile?

Crewlist CallerID

How do I set up Crewlist CallerID?

Crewlist CallerID is currently available for iOS 10+ and is coming soon to Android.

For best results with Crewlist CallerID, follow these steps:

  1. Make sure you're using the latest version of iOS for your device.
  2. Upgrade to the latest version of the Crewlist app, at least v1.4.
  3. Make sure you're signed in on the Crewlist app.
  4. Go to the iOS Settings app and enable Crewlist CallerID by going to Phone > Call Blocking & Identification and enabling Crewlist. This process is demonstrated in the video below.

Can I choose to not include my phone number in Crewlist CallerID?

Of course. To remove your phone number from Crewlist CallerID simply visit Email & Mobile and disable the Include my number in Crewlist CallerID option.

I get an error message when I set up Crewlist CallerID. How do I fix this?

Some iOS users may see an error message saying "Error Enabling Extension" when setting up Crewlist CallerID. To resolve this issue, follow these steps:

  1. Make sure you're using the latest version of iOS for your device.
  2. Uninstall the Crewlist app.
  3. Force quit the iOS Settings app by double-clicking the home button and swiping the Settings app up.
  4. Power your device off and on.
  5. Re-install the Crewlist app.